Designed by industry veterans; measured with data
For the past 25 years, Blueprint has been run by a team of professionals with a passion for improving the customer experience. Our team of industry experts has more than 150 years of combined experience in dealerships and call centers, and we’ve helped more than 1,000 dealers optimize their inbound and outbound communications, primarily by improving the effectiveness of their BDCs. By applying our proven assessment, coaching and measurement techniques, we drive significant efficiency, CSI and profitability improvements in just a few months.
“Blueprint has shared their insights and suggestions during these trying times as we all learned to do business differently during the pandemic. It’s a relief to have them as a business partner and we appreciate all of the guidance they have provided to our Service BDC.”
Jennifer Nam, Appointment Coordinator Manager, Penske Motor Group