Implementing the right BDC processes for both incoming and outgoing calls is critical to maintaining consistent, high quality customer engagement. And, with dealers now buying hundreds or even thousands of Internet leads monthly, properly setting up your Internet sales processes is crucial for maximizing revenue. SalesMastery™ also shows dealers how to turbocharge their sales by mining the huge base of clients stored in their CRM and DMS solutions.
With SalesMastery™, we train every member of the team to establish proper techniques designed to maximize their efficiency and effectiveness with inbound and outbound calls. Daily, weekly and monthly KPIs are created in collaboration with the dealer and a proper measurement of the “steps to the appointment”. And the results speak for themselves.
Top SalesMastery™ clients see an increase of 51% in units sold via the BDC!
Blueprint has helped hundreds of successful dealers establish and optimize their sales BDCs. SalesMastery™ ensures every customer is treated in a helpful, timely manner that maximizes their likelihood of booking test drive, maintaining engagement and closing a sale.
SalesMastery™ is designed to help dealerships:
Maximize their return on advertising spend
Provide prospects with an informative, confidence-building experience
Convert a high percentage of conversations into appointments and showroom traffic
Optimize BDC policies, processes and procedures
Increase the dealership’s sales and profits while driving retention