“Blueprint transformed our service BDC into a real BDC. It had an immediate impact and we haven’t looked back. It’s probably the best money we’ve spent in the last 3 years.”
Russ Humberstone, General Manager, Beaverton Toyota
The Blueprint BDC
Our clients’ BDCs operate at the highest levels of performance, driven by professionals who employ the industry’s best practices and technologies. We employ a rigorous methodology to assess the goals, operations and individual components working within a BDC. It begins with a thorough evaluation and measurement of every person, process and system. Next comes the design of a comprehensive training program driven by KPIs, followed by close coaching sessions focused on effective processes and KPI achievement. We then inspect the results, identify opportunities and repeat the process.
“We’ve seen an increase in our customer base of 40-50% due to our success with Blueprint, while it’s also increased our CSI. A happy customer is a returning customer.”
Roger Abbott, Service Manager, Simpson Chevrolet
The result is a BDC that’s optimized to deliver on whichever KPIs the dealer chooses, whether customer growth, profitability, CSI or any combination. Blueprint BDCs have a culture of goal setting, ownership, best practices and ongoing improvement. Their performance speaks for the effectiveness of our methods.
With 25 years of experience helping dealers setup and run their service BDCs, we know exactly how to design, staff, operate, measure and refine yours.
Contact us to learn more (877) 925-2583