In today’s demanding retail economy, dealers need to initiate and respond quickly and competently to every customer’s needs. Whether reaching out to dormant customers, setting test drive and service appointments or following up after a visit, the BDC controls more customer touch points than everyone else in the dealership. A well run BDC will deliver an exceptional customer experience while freeing service advisors and managers to operate the business, resulting in dramatic improvements in dealer revenue, profit, CSI and customer retention.
We’ve been helping dealers configure, optimize and operate BDCs for more than 25 years, serving more than 1,000 dealer clients along the way. Blueprint’s proprietary methods have been developed and refined with dealers large and small, all with a focus on providing tangible results and ongoing improvement. Each client benefits from what we’ve learned from all of our previous clients.