• WHY
    BLUEPRINT

The productivity and profit experts are here to help

In today’s demanding retail economy, dealers need to initiate and respond quickly and competently to every customer’s needs. Whether reaching out to dormant customers, setting test drive and service appointments or following up after a visit, the BDC controls more customer touch points than everyone else in the dealership. A well run BDC will deliver an exceptional customer experience while freeing service advisors and managers to operate the business, resulting in dramatic improvements in dealer revenue, profit, CSI and customer retention.

We’ve been helping dealers configure, optimize and operate BDCs for more than 25 years, serving more than 1,000 dealer clients along the way. Blueprint’s proprietary methods have been developed and refined with dealers large and small, all with a focus on providing tangible results and ongoing improvement. Each client benefits from what we’ve learned from all of our previous clients.

“Blueprint transformed our service BDC into a real BDC. It had an immediate impact and we haven’t looked back. It’s probably the best money we’ve spent in the last 3 years.”

Russ Humberstone, General Manager, Beaverton Toyota

The Blueprint BDC

Our clients’ BDCs operate at the highest levels of performance, driven by professionals who employ the industry’s best practices and technologies. We employ a rigorous methodology to assess the goals, operations and individual components working within a BDC. It begins with a thorough evaluation and measurement of every person, process and system. Next comes the design of a comprehensive training program driven by KPIs, followed by close coaching sessions focused on effective processes and KPI achievement. We then inspect the results, identify opportunities and repeat the process.

“We’ve seen an increase in our customer base of 40-50% due to our success with Blueprint, while it’s also increased our CSI. A happy customer is a returning customer.”

Roger Abbott, Service Manager, Simpson Chevrolet

The result is a BDC that’s optimized to deliver on whichever KPIs the dealer chooses, whether customer growth, profitability, CSI or any combination. Blueprint BDCs have a culture of goal setting, ownership, best practices and ongoing improvement. Their performance speaks for the effectiveness of our methods.

With 25 years of experience helping dealers setup and run their service BDCs, we know exactly how to design, staff, operate, measure and refine yours.
Contact us to learn more (877) 925-2583