Our People – Blueprint BDC

We Are the Architects of Business Development

Blueprint has been helping the top dealerships, groups and OEMs acquire, monetize and retain Sales and Service customers since 2004. Our proven, data-driven methodologies and proprietary technologies let dealers optimize the effectiveness of their BDCs, while giving their customers a convenient, concierge experience. Blueprint has served more than 1,000 dealerships across all OEMs and US geographies.

Our leadership team represents more than 100 years of direct experience in the leading call and service center, customer experience and automotive companies. Our clients value the relationships they forge and knowledge they bring to every assignment.

Meet the Team

We are proud to employ some of the most seasoned professionals in the business, committed to our client’s success and passionate about delivering results.

Kolbe Meier

Founder and CEO

Kolbe Meier has been helping dealers achieve superior operational and financial performance for more than 25 years – developing the Blueprint with more than 1,000 clients along the way. His strategies for capturing incremental business through point-of-contact excellence have consistently produced measurable and lasting results, leading to substantial increases in revenue, retention, customer satisfaction and profitability.

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An industry pioneer, Kolbe’s thought leadership has changed the way both OEMs and dealers think about engaging with their customers. His work was instrumental in Mercedes Benz USA’s deployment of its Client Care Center model, implemented at every Mercedes Benz store in the US, covering both sales and service operations. With this model, he partnered with leading Mercedes-Benz dealers, including Fletcher Jones Motorcars (#1 Mercedes dealer in the US), which achieved record sales and service growth after adapting Meier’s early version of the Blueprint. He has also helped Toyota Motor Sales USA and American Honda Motor Co. deploy similar models with their dealers.

Kolbe has had a significant influence on the development of CRM and scheduling technology that is now used at more than 10,000 dealers throughout North America. His work with the founders of many of the industry’s leading CRM and scheduling software companies, has helped shape new design, automation and core customer service processes.

The largest dealers and groups have sought Kolbe’s expertise to design business development centers for both variable and fixed operations. His clients have included Southeast Toyota LLC, AutoNation, Hendrick Automotive Group, Keyes Automotive Group, Longo Toyota (the # 1 Toyota dealer in the world), and many other top 100 dealer groups and dealerships.

Prior to starting his automotive consulting companies, Meier worked with Peak Performance guru Tony Robbins, who he credits for having a major impact on his beliefs, business philosophy and strategies that are now embedded into the Blueprint. He’s an avid disciple of Jay Abraham and Chet Holmes, whose sales and marketing strategies have had a profound impact on his business acumen. Kolbe remains actively engaged as the CEO of Blueprint and is a sought-after speaker at automotive industry events.

Trina Battle

Director of Client Performance

Trina manages the Constant and Never-ending Improvement “CANI” Peak Performance Consultants, and is always looking to improve every process.

Click here for more.Trina brings over 20-years of inbound and outbound Call Center experience to the Blueprint team, and is dedicated to building, managing and scaling world class teams that deliver both value to the organization and an ultimate client satisfaction experience. Her expertise with Key Performance Indicators helps her forecast problems and find opportunities within dealership operations, driving revenue, increasing client satisfaction scores and improving employee retention. She is a ColorCode Trainer, skilled in behavior based coaching.

Melissa Szekely

Vice President of Implementation & Strategy

Melissa possesses over 17 years of senior-level experience in the call center, motorsports and automotive industries. At Blueprint, she is responsible for Implementation, Recruiting and Service Delivery.

Click here for more.As a dedicated project leader, she is committed to the end-to-end project life cycle and ultimate client experience, continually championing entire project teams toward the successful delivery of quality projects. Melissa takes a client-first approach and is devoted to implementing continuous improvement methodologies and enhanced communication between the client and the company. She holds a Bachelor‘s Degree from Texas Woman’s University with a minor in Communication Sciences.

Amanda Singleton

Director of SalesMastery™

Amanda is responsible for the application of Blueprint’s SalesMastery service at dealerships nationwide. She has more than 14 years of management, training, and advanced level coaching experience in the call center industry.

Click here for more.She specializes in new hire training, continuing education, management development training and leadership development training. Amanda’s knowledge and ability to deliver effective and consistent coaching to her clients has made her a dealership favorite among Blueprint clients.

Hollyn Rookhuyzen

Vice President of Operations

Hollyn manages multiple departments and is devoted to the continuous operational success of the company. Joining Blueprint in 2010, Hollyn brings a diverse background and a collection of versatile experience in department development, proactive management, accounting, human resources, travel accommodations, database creation and entertainment production.

Click here for more.Hollyn holds a bachelor’s degree in Business Administration and is particularly passionate about Coaching Youth Wrestling and providing a positive, motivating influence on the youth in the community.
“Once you’ve wrestled, everything else in life is easy.” - Dan Gable

Angie Grant

Director of Marketing

Angie is responsible for Blueprint’s marketing, communication and business development efforts. She brings over 20 years of customer service, sales and marketing experience to the Blueprint team.

Click here for more.With an extensive entrepreneurial background, founding businesses in Disneyland and Old Town Sacramento, she is a strong leader with exceptional organizational skills and a keen ability to turn a vision into a viable product, process or message.
She earned a bachelor’s degree in Communications from the University of Montana and is passionate about creating long term and successful working relationships with prospective and active Blueprint clients.

Jason West

Director of Strategic BDC Initiatives

Jason is Blueprint’s Director of Strategic BDC Initiatives and is responsible for training Peak Performance Consultants, Skill Development Trainers, and Client Performance Managers.

Click here for more.He is also a contributor to Blueprint’s classroom training curriculums. His background in IT, web development, neuro-linguistic programming (NLP) and adult learning styles have made a significant impact on Blueprint’s strategies. With his extensive knowledge of both fixed and variable operations, Jason has been instrumental in developing Blueprint’s approach to optimizing Sales and Service BDCs. As a former US Marine, Jason is an expert in executing process-driven action plans.

Louis Wilkerson

Director of Client Performance

Louis is the Director of Client Performance and is responsible for the training and ongoing development of Blueprint’s Sales & Service trainers for BDCs across North America.

Click here for more.He is considered one of the industry’s leading experts on driving Sales and Service revenue by implementing strategies that increase repair order count & dollars per RO. HIs strategies increase showroom traffic while reducing inefficient advertising expenses. Louis specializes in building training curriculum to help Managers improve team performance, close more appointments and analyze the resulting data. He executed Blueprint’s SWOT analysis and is a proven expert in identifying dealers Strengths and Weaknesses in order to build an executable “blueprint for success”. He honorably served in the Navy with various awards, decorations, and certificates, and is an accomplished business consultant, call center operational manager, leadership trainer & coach with over 17 years’ experience working with some of the largest auto groups in North America.

With 25 years of experience helping dealers setup and run their service BDCs, we know exactly how to design, staff, operate, measure and refine yours.
Contact us to learn more (877) 925-2583