Mike Calvert Toyota Success Story

Dealer Success Stories: Mike Calvert Toyota

Service BDC Spotlight

“Since partnering with Blueprint on our Service BDC in June 2020, our service business has drastically improved. The training, processes, and ongoing support the Blueprint team provides are instrumental in our BDC’s ability to drive results for our service department. 

We have never had higher inbound/outbound appointment and show rates! With regular coaching meetings, our Blueprint Trainer and Peak Performance Consultant have created a clear and decisive path to success for our BDC team, and as long as we stay the course, we are certain we will continue to hit or surpass our service goals.

Blueprint has definitely delivered on their promise to provide us with a “BDC Blueprint” for success!”

Kristal DodsonClient Care Manager, Mike Calvert Toyota

Results

44%

Increase in Total Service Revenue
July 2019 Vs July 2021

46%

Increase in Customer Pay Repair Order Dollars
July 2019 Vs July 2021

16%

Increase in Customer Pay Repair Order Count
July 2020 Vs July 2021

27%

Increase in Appointments Created
July 2020 Vs July 2021

14%

Increase in Appointments Shown
July 2020 Vs July 2021

See What Blueprint Can Do for You