Lexus of West Kendall

Dealer Success Stories: Lexus of West Kendall

Service BDC Spotlight

“For over 4 years, we have been working hand-in-hand with Blueprint and have continuously seen the BDC processes implemented pay off in bottom line Service Department gains.

In February, we were thrilled to have a 53% increase (YoY) in outbound revenue alone, totalling just over $144,500.00, all generated directly from our Service BDC team. Our Repair Order Count also increased by 14.5% and our Dollars per Repair Order increased by almost 22%.

The Blueprint team has been committed to excellence from the very beginning of our partnership and does everything possible to help us succeed, month after month. I am happy to say, without hesitation and from our experience, Blueprint knows how to help a dealership build and maintain an exceptional Service BDC that will deliver results time and time again!”

Danny NievesService Director, Lexus of West Kendall

Results

22%

Total Repair Order Dollars
YOY Increase

15%

Customer Pay Repair Order Dollars
YOY Increase

38%

Warranty Repair Order Dollars
YOY Increase

53%

Outbound Revenue Generated
YOY Increase

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