Entries by bpadmin

7 Characteristics of a High-Performing Service BDC

How can you tell if your BDC is doing well? We have 7 tell-all points that will help you understand what the most critical parts of your business should look like. Talented call center manager Service coordinators that love to dial / 100 calls per day Constant and never-ending training Robust KPI tracker to measure […]

The KPIs Every Service BDC Should Measure

In order for your BDC agents to maximize their performance at work, there are several KPIs and metrics your management team should consider. Not only will this help you understand your employees’ work ethic and potential work areas, but in the long-run it can translate into significant profit for your dealership. Here is a list […]