7 Characteristics of a High-Performing Service BDC

How can you tell if your BDC is doing well? We have 7 tell-all points that will help you understand what the most critical parts of your business should look like.

  1. Talented call center manager
  2. Service coordinators that love to dial / 100 calls per day
  3. Constant and never-ending training
  4. Robust KPI tracker to measure performance
  5. Proper utilization of a scheduling tool
  6. Service Manager that shares the vision
  7. Proven strategy with documented processes and policies

With Blueprint’s BDC solutions, we can make sure you have the right people in your center, the right training for your agents, and the right tools to drive the best results for your business.