Designed by industry veterans; measured with data
Since 2004, Blueprint has been run by a team of professionals with a passion for improving the customer experience. Our team of industry experts has more than 100 years of combined experience in dealerships and call centers, and we’ve helped more than 1,000 dealers optimize their inbound and outbound communications, primarily by improving the effectiveness of their BDCs. By applying our proven assessment, coaching and measurement techniques, we drive significant efficiency, CSI and profitability improvements in just a few months.
“The BDC is as important as any other department in the dealership … and I will never be a manager in this industry without having Blueprint partnered with my BDC.”
Brad Schafer, Director of Fixed Operations, JM Lexus