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BDC Evaluation™
Elite, Average or Under-performing? How does your BDC measure up?

The Blueprint BDC Evaluation is the most comprehensive assessment of automotive BDCs in the industry. Trusted by major OEMs, our team of experts will analyze the key impact areas of your Service or Sales BDC and provide a detailed summary of your strengths, weaknesses and most important areas of opportunity.

If you don’t have a BDC, no problem! We will provide you with a COMPLIMENTARY evaluation that outlines how your inbound calls are being handled.

The BDC will speak to more of your clients than any other department. Understanding how the BDC performs should be one of the highest priorities for any Fixed Ops Director, Sales Manager, General Manager or Dealer Principal.

SERVICE BDC EVALUATION
DOES YOUR SERVICE BDC:
  • Shop load evenly?
  • Convert price shoppers to appointments?
  • Increase repair orders through outbound calling campaigns?
  • Decrease phone calls to the ASMs?
  • Increase CSI scores by executing proven call guides?
  • Increase customer retention and loyalty?

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How would your BDC measure up?
KEY IMPACT AREAS:
  • INBOUND CALLS, MYSTERY SHOP and PHONE SYSTEM
    Using Blueprint’s propriety CallRater™ grading system, we score your inbound service calls and evaluate call paths and phone metrics.
  • KPI REPORTING (Key Performance Indicators)
    Review KPI reporting including daily, weekly and monthly reports that track agent and overall performance.
  • SURVEY ASSESSMENT
    Management questionnaire that obtains fundamental information regarding departmental policies, processes and goals.
  • CRM EVALUATION
    Conduct a comprehensive analysis of how your CRM is configured and utilized.
  • PAY PLANS
    Review pay plans and qualifiers for BDC Manager and Service Coordinators (agents) to determine how effectively they drive performance.
Find out how your Service BDC is performing.
SALES BDC EVALUATION
DOES YOUR SALES BDC:
  • Evaluate and coach agents on inbound sales calls?
  • Convert price shoppers to appointments?
  • Effectively conduct outbound calling campaigns? (Equity, Orphan, Lease, etc.)
  • Send relevant, creative and effective emails to Internet leads?
  • Measure, monitor and benchmark Key Performance Indicators (KPIs)?
  • Properly utilize work flows and lead contact schedules in CRM?

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How would your BDC measure up?
KEY IMPACT AREAS:
  • INBOUND CALLS, MYSTERY SHOP and PHONE SYSTEM
    Using Blueprint’s propriety CallRater™ grading system, we score your inbound sales calls and evaluate call paths and phone metrics.
  • KPI REPORTING (Key Performance Indicators)
    Review KPI reporting including daily, weekly and monthly reports that track agent and overall performance.
  • PAY PLANS
    Review pay plans and qualifiers for BDC Manager and Business Development Representatives (agents) to determine how effectively they drive performance.
  • SURVEY ASSESSMENT
    Management questionnaire that obtains fundamental information regarding departmental policies, processes and goals.
  • INTERNET MYSTERY SHOP
    Conduct an in-depth mystery shop of a common Internet Lead and track the key metrics including: personalized response times for calls, text messages, emails, email content, etiquette and follow-up tracking.
  • CRM EVALUATION
    Conduct a comprehensive analysis of how your CRM is configured and utilized.
Find out how your Sales BDC is performing.