We Are the Architects of Business Development

Blueprint has been helping the top dealerships, groups and OEMs acquire, monetize and retain Sales and Service customers since 2004. Our proven, data-driven methodologies and proprietary technologies let dealers optimize the effectiveness of their BDCs, while giving their customers a convenient, concierge experience. Blueprint has served more than 1,000 dealerships across all OEMs and US geographies.

Our leadership team represents more than 100 years of direct experience in the leading call and service center, customer experience and automotive companies. Our clients value the relationships they forge and knowledge they bring to every assignment.

Meet the Team

We are proud to employ some of the most seasoned professionals in the business, committed to our client’s success and passionate about delivering results.

Kolbe Meier

Founder and CEO

Kolbe is one of nation’s leading experts on automotive Business Development Centers. Meier spent the last 24 years perfecting key strategies that help auto dealers capture more business through point-of-contact excellence and streamlined workflows. His training initiatives, processes and calling strategies have proven to produce measurable and lasting results, leading to substantial increases in revenue, profits, CSI and retention for his clients
Meier has worked with OEMs, including Toyota USA and American Honda Motor Co, in developing training courses that help front-line associates convert phone calls into appointments and improve the overall guest experience. He has also worked with many of the nation’s most prestigious dealers including Longo Toyota, JM Lexus, Norm Reeves Honda Superstore and many more from Wards Top 100 dealer list.

Trina Battle

Trina Battle

Director of Client Performance

Trina manages the Constant and Never-ending Improvement “CANI” Peak Performance Consultants, and is always looking to improve every process. Trina brings over 20-years of inbound and outbound Call Center experience to the Blueprint team, and is dedicated to building, managing and scaling world class teams that deliver both value to the organization and an ultimate client satisfaction experience. Her expertise with Key Performance Indicators helps her forecast problems and find opportunities within dealership operations, driving revenue, increasing client satisfaction scores and improving employee retention. She is a ColorCode Trainer, skilled in behavior based coaching.

Melissa Szekely

Melissa Szekely

Vice President of Implementation & Strategy

Melissa possesses over 17 years of senior-level experience in the call center, motorsports and automotive industries. At Blueprint, she is responsible for Implementation, Recruiting and Service Delivery. As a dedicated project leader, she is committed to the end-to-end project life cycle and ultimate client experience, continually championing entire project teams toward the successful delivery of quality projects. Melissa takes a client-first approach and is devoted to implementing continuous improvement methodologies and enhanced communication between the client and the company. She holds a Bachelor‘s Degree from Texas Woman’s University with a minor in Communication Sciences.

Amanda Singleton

Amanda Singleton

Director of SalesMastery™

Amanda is responsible for the application of Blueprint’s SalesMastery service at dealerships nationwide. She has more than 14 years of management, training, and advanced level coaching experience in the call center industry. She specializes in new hire training, continuing education, management development training and leadership development training. Amanda’s knowledge and ability to deliver effective and consistent coaching to her clients has made her a dealership favorite among Blueprint clients.

Hollyn Rookhuyzen

Hollyn Rookhuyzen

Vice President of Operations

Hollyn manages multiple departments and is devoted to the continuous operational success of the company. Joining Blueprint in 2010, Hollyn brings a diverse background and a collection of versatile experience in department development, proactive management, accounting, human resources, travel accommodations, database creation and entertainment production. Hollyn holds a bachelor’s degree in Business Administration and is particularly passionate about Coaching Youth Wrestling and providing a positive, motivating influence on the youth in the community.
“Once you’ve wrestled, everything else in life is easy.” - Dan Gable

Angie Grant

Angie Grant

Director of Marketing

Angie is responsible for Blueprint’s marketing, communication and business development efforts. She brings over 20 years of customer service, sales and marketing experience to the Blueprint team. With an extensive entrepreneurial background, founding businesses in Disneyland and Old Town Sacramento, she is a strong leader with exceptional organizational skills and a keen ability to turn a vision into a viable product, process or message.
She earned a bachelor’s degree in Communications from the University of Montana and is passionate about creating long term and successful working relationships with prospective and active Blueprint clients.

With 25 years of experience helping dealers setup and run their service BDCs, we know exactly how to design, staff, operate, measure and refine yours.
Contact us to learn more (877) 925-2583